Last updated: August 28, 2026
This website is operated by Raqi Maison. Throughout the site, the terms “Raqi Maison,” “we,” “us,” and “our” refer to Raqi Maison. Raqi Maison provides this website, including all information, products, services, and features available through it, subject to your acceptance of these Terms of Service and the policies linked on this website.
By visiting our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.
You must be at least the age of majority in the United Kingdom, or have permission from a parent or legal guardian, to use this website and place an order. You agree to use our website and products only for lawful purposes and in accordance with applicable laws and regulations.
You must not use the website to engage in fraudulent activity, attempt to gain unauthorised access, introduce malicious code, interfere with the operation of the website, or misuse our services.
We reserve the right to refuse or cancel an order where permitted by law, including where we reasonably suspect fraudulent activity, misuse of the website, payment problems, product availability issues, or errors in product or pricing information.
You may not reproduce, copy, sell, resell, distribute, or commercially exploit any portion of our website, products, content, or services without our prior written permission.
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, product descriptions, dimensions, colours, materials, availability, prices, photographs, and other information may occasionally contain errors or may change without notice.
Product colours may appear differently depending on your screen, device, lighting conditions, and display settings. Natural materials and handmade or individually produced products may also have variations in colour, texture, pattern, or finish.
Product prices are displayed on our website and may change from time to time. Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
We may update, modify, suspend, or discontinue products, services, website features, promotions, or other parts of the website. Where required by applicable law, your statutory rights will not be affected.
Products are subject to availability. Certain products may have quantity limits or specific purchasing conditions.
Returns, refunds, exchanges, cancellations, damaged products, and other order-related matters are governed by our Return Policy and applicable UK consumer protection laws.
Delivery times, shipping charges, tracking information, delivery addresses, failed deliveries, and other delivery matters are described in our Shipping Policy.
Raqi Maison currently sells and ships exclusively within the United Kingdom. We do not currently accept orders for delivery outside the UK.
If a product is customised or made according to customer-selected specifications, the customer is responsible for carefully reviewing the selected options, measurements, colours, designs, text, and other specifications before completing the order.
You agree to provide accurate, complete, and current information when placing an order, including your name, billing information, delivery address, email address, and contact details.
We may contact you if additional information is required to process or deliver your order.
If we are unable to fulfil an order, we will contact you where reasonably possible and provide an appropriate refund for any amount already paid for the affected order, subject to applicable law.
Payments are processed securely through third-party payment providers. By placing an order, you authorise the applicable payment provider to process the amount shown at checkout using your selected payment method.
Payment providers may have their own terms and privacy policies. Raqi Maison does not store full payment-card details unless expressly stated otherwise.
We may use third-party services to operate our website and fulfil orders, including payment providers, delivery companies, email providers, analytics services, review platforms, and other technology providers.
These third-party services may have their own terms and privacy policies. We are not responsible for services provided directly by third parties except where required by applicable law.
Our website may contain links to third-party websites or services that are not operated or controlled by Raqi Maison.
We are not responsible for the content, availability, security, or privacy practices of third-party websites. You should review their terms and privacy policies before using those services.
If you submit a review, photograph, comment, suggestion, testimonial, or other content to Raqi Maison, you confirm that you have the right to submit that content and that it does not infringe another person's rights.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, misleading, obscene, or otherwise inappropriate.
By submitting content, you grant Raqi Maison permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
Our collection and use of personal information is described in our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy and in accordance with applicable data protection laws.
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, delivery estimates, or other information.
We reserve the right to correct errors and update information. If an error materially affects an order that you have already placed, we will contact you where reasonably possible and provide any remedy required by applicable law.
You must not use our website or its content to violate applicable laws, infringe intellectual property or privacy rights, submit false information, distribute malware, attempt unauthorised access, interfere with website security, scrape or copy website content without permission, or engage in fraudulent or abusive activity.
We make reasonable efforts to keep our website available and accurate, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable UK law.
To the maximum extent permitted by applicable law, Raqi Maison will not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
All content on this website, including logos, brand names, photographs, product images, designs, graphics, text, illustrations, and other materials, belongs to Raqi Maison or its licensors unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our content without prior written permission.
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary. The remaining provisions will continue to apply.
These Terms remain effective while you use our website or have an active order with us.
We may suspend or restrict access to our website where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or serious misuse of our services.
These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies displayed on our website, form the terms applicable to your use of the website and purchases from Raqi Maison.
These Terms are governed by the laws applicable in the United Kingdom. Nothing in these Terms affects any mandatory consumer rights or legal protections available to you under applicable UK law.
We may update these Terms from time to time. Any updated version will be published on this page and the “Last updated” date will be changed accordingly.
Your continued use of our website after an updated version is published means that you acknowledge the updated Terms, to the extent permitted by applicable law.
If you have any questions about these Terms of Service, please contact Raqi Maison.
Email: support@raqimaison.com
Our support team is here to help.