Damages Policy

If a fixture arrives damaged or defective photograph it before installation. We replace the part or the piece at our cost when you report the issue within 7 days of delivery.

Received a faulty or damaged item?

We're sorry. Each product is tested and inspected before dispatch. However handling during transit is outside our control and may cause damage.

Notify us as soon as you open the package. Send clear pictures of the damaged item together with the full packaging and shipping label. We will arrange replacement parts at no cost.

Report within 7 days. Send an image or video of the faulty product together with the inner and outer packaging immediately after opening the package and within 7 days of delivery. After this period we cannot provide replacements.

We replace damaged items rather than issue refunds. Damaged or faulty items are not refunded. We will replace the affected parts or product at no cost and work to resolve the issue.

To be eligible for a return and replacement

Unused and in the same condition as received
In the original packaging and uninstalled

A partial refund may apply when the item can be restored to its intended condition. If something is not right we will work to make it right.

Do I have to pay for the return of a damaged item?

We cover shipping costs and replacements when:

Manufacturing defects or transit damage make the product unusable even after installing replacement components we provide
The product received is different from the product ordered

The buyer is responsible for shipping costs for any other reason. Read the full Return Policy.

Need to report damage?

Email photos of the item together with the inner packaging outer packaging and shipping label to support@zenduce.com

Email support Return policy